Privacy Policy

At Make in Argo, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.makeinagro.com, use our services, or purchase products from us. We are committed to protecting your personal data and ensuring that your privacy is respected in accordance with applicable laws and regulations.

By accessing or using our website and services, you consent to the collection, use, and disclosure of your information as described in this policy.

1. Information We Collect

When you visit our website, make a purchase, or use any of our services, we may collect the following types of information:

1.1 Personal Information

Personal information is data that can be used to identify an individual. This may include:

• Full name
• Email address
• Postal address
• Phone number
• Payment details (credit/debit card information or other payment methods)

We collect this information when you:

• Register on our website
• Place an order or make a purchase
• Sign up for newsletters or promotional emails
• Contact us for support or inquiries

1.2 Non-Personal Information

We may also collect non-personally identifiable information, which does not identify you individually but helps us understand how users interact with our website. This may include:

• Browser type and version
• IP address
• Device type and operating system
• Referring website or source
• Usage data (how you interact with our website, products, and services)

1.3 Cookies and Tracking Technologies

To enhance your experience, we may use cookies, web beacons, and other tracking technologies. These technologies help us understand your preferences, track website usage, and improve our website’s functionality. You can control cookie settings through your browser’s settings.

2. How We Use Your Information

We use the information we collect from you for several purposes:

2.1 To Provide and Improve Our Services

We use your personal information to:

• Process and fulfill orders, including payment processing, shipment, and delivery
• Provide customer support, including responding to inquiries, complaints, or requests
• Improve our website’s functionality and user experience

2.2 For Communication

We may use your information to:

• Send order updates, shipping confirmations, and receipts
• Respond to your queries or requests
• Notify you about promotions, discounts, and special offers (if you opt-in to marketing communications)
• Inform you about important changes to our policies or terms of service

2.3 Legal Compliance and Security

We may also use your information to comply with applicable laws, regulations, and legal obligations. Additionally, your information may be used to prevent fraud, ensure the security of our website, and protect our legal rights and interests.

2.4 Marketing and Advertising

With your consent (where required by applicable law), we may use your information to:

• Send you newsletters, promotional offers, and advertisements based on your preferences
• Improve our marketing strategies and personalize your experience with us

3. Sharing Your Information

We may share your personal information in the following situations:

3.1 Service Providers

We may share your personal information with third-party service providers who help us operate our website and deliver services to you. These third parties may include:

• Payment processors
• Shipping companies
• Email marketing platforms
• Customer service tools

These service providers are obligated to use your information only for the purposes for which it was provided and must maintain the confidentiality of your information.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction. We will notify you if your personal data is transferred to a third party and is subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order. We may also disclose your information to protect our rights, property, or safety, or that of our customers or others.

3.4 Third-Party Advertisers

We may share non-personally identifiable information with third-party advertisers to help deliver targeted ads or track the effectiveness of our advertising campaigns. This information is generally aggregated and does not include personal details.

4. Data Security

We employ a variety of security measures to protect your personal information. These include:

• Encryption of sensitive data during transmission
• Firewalls and access controls to prevent unauthorized access
• Regular security audits and vulnerability assessments

However, no method of data transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you suspect any security breach, please contact us immediately at care@makeinagro.com.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you wish to request that we delete your information, please contact us using the contact details provided below.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Update or correct your information if it is inaccurate
• Request deletion of your personal information (subject to certain exceptions)
• Object to the processing of your personal information for certain purposes, such as marketing
• Withdraw consent to the processing of your information (if processing is based on consent)

To exercise any of these rights, please contact us at care@makeinagro.com.

7. How to Return Products

At Make in Argo, we strive to ensure that you are satisfied with your purchase. If for any reason you are not happy with your product, you can return it within 30 days of receiving it. Please follow the steps below to initiate a return:

7.1 Eligibility for Returns

To be eligible for a return, your product must meet the following criteria:

• The product must be unused, unopened, and in its original packaging.
• You must have proof of purchase (receipt or order confirmation).
• The product must be returned within 30 days of the delivery date.

7.2 Return Process

To return a product, follow these steps:

1. Contact Us: Email us at care@makeinagro.com with your order number, product details, and reason for return.
2. Return Authorization: Our customer service team will review your return request and provide you with a Return Authorization Number (RAN).
3. Pack the Product: Carefully pack the product in its original packaging, including all accessories, manuals, and receipts.
4. Ship the Product: Ship the product back to us at the following address:Make in Argo
   Village Jatoli, P.O. Oachghat,
   Tehsil and District Solan,
   H.P.-173223, India.You are responsible for the cost of return shipping, unless the product is defective or damaged upon arrival.
5. Processing the Return: Once we receive the product, we will inspect it and notify you of the status of your return. If the return is approved, we will issue a refund to your original payment method.

7.3 Refunds

Refunds will be processed within 10-15 business days after we receive the returned product. The refund will be credited to the original payment method used during the purchase. Please note that the refund may take a few extra days to reflect in your account, depending on your bank or payment provider.

7.4 Non-Refundable Items

Certain items may not be eligible for return, including:

• Products that have been opened or used
• Perishable goods (e.g., dry fruits, essential oils)
• Items marked as non-returnable or final sale

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes to this policy, we will post the updated version on our website and update the “Last Updated” date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:

Make in Argo
Village Jatoli, P.O. Oachghat,
Tehsil and District Solan,
H.P.-173223, India
Email: care@makeinagro.com